Privacy Policy
Waktu Indah Timepieces ("we", "us", or "our") is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use our services, including the online sale of watches, watch authentication services, watch warranty registration, secure online payment processing, nationwide delivery, customer support, watch care guides, and luxury watch sourcing.
Information We Collect
We collect various types of information in connection with your use of our service:
Personal Identification Information: This may include your name, billing address, shipping address, email address, and phone number. We collect this information when you create an account, place an order, register for a service, or contact us directly.
Payment Information: When you make a purchase, we collect payment card details or other payment information. This data is processed securely by third-party payment processors, and we do not store your full payment card details on our servers.
Transaction Data: Details about the products and services you have purchased from us and details of payments to and from you.
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
Usage Data: Information about how you use our site, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
We collect this information through direct interactions (when you provide it to us) and automated technologies (as you interact with our site).
How We Use Your Information
We use your personal data for various purposes, including:
To process and fulfill your orders, including managing payments and facilitating delivery.
To provide and manage your account on our platform.
To register your watch for warranty or authentication services.
To communicate with you regarding your orders, inquiries, or account.
To provide customer support.
To improve our site, products, and services.
To manage our relationship with you, including asking for feedback or informing you about changes to terms or policies.
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
To comply with legal and regulatory obligations.
Legal Basis for Processing
We process your personal data based on several legal grounds, including:
The necessity of processing for the performance of a contract with you (e.g., processing your order).
Our legitimate business interests (e.g., improving our services, marketing, fraud prevention), provided these interests do not override your fundamental rights.
Your consent (e.g., for sending you marketing communications).
Compliance with legal obligations.
Sharing Your Information
We may share your personal data with trusted third parties to perform services on our behalf, such as:
Payment processors to handle secure transactions.
Delivery and logistics partners to deliver your orders.
Service providers who provide IT and system administration services.
Professional advisors, including lawyers, bankers, auditors, and insurers.
Government and regulatory authorities where required by law.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These may include the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Cookies and Similar Technologies
Our site uses cookies and similar technologies to distinguish you from other users, provide a good experience, and improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
Third-Party Links
Our site may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Children's Privacy
Our service is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions regarding this privacy policy or our data protection practices, please contact us by writing to:
Waktu Indah Timepieces
28, Jalan SS2/75
47300 Petaling Jaya, Selangor
Malaysia